Effective Date: May 17, 2013.
The Services include an online e-marketplace for connecting Users who seek travel information (such User, a "Traveler") about a destination(s) from Users with locale-specific travel information or suggestions (such User, a "Local") and who make such information available in a travel guide (each a "Travel Guide") that may be purchased through our Services. The Services can be used to facilitate the listing and purchasing of Travel Guides. Listings of the Travel Guides are viewable and searchable through the Services. A Travel Guide may include written materials, photos, maps and other travel media as created by the Local. As independent contractors, the Locals listed on our Services choose the topic and content of their Travel Guide. A Local may submit a Travel Guide for posting on the Services by submitting a listing ("Listing") consistent with the policies set forth by Buggl on the Website from time to time. The Services may enable Travelers to post ratings and reviews regarding particular Travel Guides or Locals (each, a "Review") in Public Areas (as defined in the Terms of Service) on the Service from time to time.
Notice of Information We Collect And How We Use It.
Our primary purpose in collecting Personal Information (as defined below) is to provide you with a smooth, efficient, and customized experience using our Services. This allows us to provide services and features that most likely meet your needs, and to customize our Services to improve your experience. "Personal Information" means information that specifically identifies an individual (such as a name, address, or e-mail address, etc.) or other information about that individual that is directly linked to Personal Information. Personal Information does not include "aggregate" information, which is data we collect about the use of our Services We collect and store information, including Personal Information, that you provide to us when registering or when using the Services. Some Personal Information is required in order for you to register as a user of our Services. You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of many of our features and functionality. We use Personal Information to deliver the Services to you, to improve the delivery of our Services, including advertising, and to develop analytics and aggregated data that allow us and our partners to improve our Services and correspond with you.
We also collect and store non-personally identifiable information that is automatically generated when you use the Services. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you and our community. By using our Services, you indicate your consent for Buggl and our affiliates to send cookies to your computer in order to uniquely identify your browser and improve the quality of our services; you may turn off cookies in your browser though, in doing so, some or all of our Services may not work. A "cookie" is a piece of alphanumeric data stored on a visitor's hard drive that enables us to improve your access to our Website and identify repeat visitors to our Services. We use the non-personally identifiable information, such as your browser version, IP address, referring domains, pages visited, your mobile carrier, device and application IDs, the nature of your use of the Website and cookie information, to improve our Website delivery, including advertising, and to develop analytics and aggregated data that allow us and our partners to utilize our Service and reach out to you via our Services or otherwise. If you wish to restrict or block the cookies which are set by Buggl, or by any other website, you can do this through your browser settings. The Help function within your browser should tell you how to do so. For information on how to delete cookies on the browser of your mobile phone as applicable you will need to refer to your handset manual.
We also collect Reviews from users. Those Reviews may be broadly disseminated by the Services and its users, and are not subject to any limitations on use or disclosure by Buggl.
In general, our collection and use of information is as follows:
Buggl collects Personal Information you knowingly choose to submit to us during registration, such as your name, and email address, which we use for the following general purposes: identification and authentication of a user, improvement to the Services, contact, research, and reporting of aggregated, anonymous data.
Buggl automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored by Buggl when you register with Buggl. IP addresses may be used for various research purposes, and/or delivering unique functionality to our service.
Buggl may make discussion boards, forums and chat rooms (Public Areas) available to you on our Services. You participate in these Public Areas with the acknowledgement that any information you share will be available to other users, including any Personal Information that you share in Public Areas. We may allow users to post content on the Services. If we make such a feature available, you post content at your own risk. We cannot control the actions of other users with whom you choose to share your information. Even after removal, copies of such content may remain viewable in cached and archived pages or if other users have copied or stored your content.
Like many websites, we may automatically gather certain information about our Website traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users' movements around the Website and to gather demographic information about our user base. We may link this automatically collected data to Personal Information. IP addresses may be tied to Personal Information to troubleshoot access issues and ban users by IP from certain communities upon appropriate request.
We may use a third-party tracking service that uses log files and cookies, see below, to track non-Personal Information about visitors to the Website in the aggregate. This service captures usage and volume statistics as well as geographical location data to compile usage reports and maps for optimization and troubleshooting purposes.
Clear Gifs(Web Beacons/Web Bugs)
We may employ, and our third party advertising partners may employ, a software technology called clear gifs, also referred to as web beacons or web bugs, that help manage content on the Site by tracking what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers' personally identifiable information.We use clear gifs in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."
Information we collect to respond to your choices and request
In order to use many of our Services, you must first complete the registration form and provide an user name and password ("Login Credentials"). During registration, you are required to complete the registration form and create a user name and password and are required to give truthful contact information (such as name and email address) in accordance with our Terms of Service. We use this information to contact you about the Services in which you have expressed interest.
Upon registering on our Website, a user profile may automatically be created for you. Any information you choose to display on your profile, including, without limitation, your profile name may be viewed by other users when you post in Public Areas.
If you purchase Travel Guides or other products or services through our Services, we request certain Personal Information from you on our transaction form. We may require you to provide contact information (such as name, email, and shipping address) and financial information (such as a credit card number, expiration date, and account number if paying through a third party payment processing service). We may use an outside payment processing company to bill or process payments for goods or services. These companies do not retain, share, store or use user financial information for any other purposes.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our Services. If you participate, we will request certain Personal Information from you. The requested information typically includes contact information (such as name and mailing address) and demographic information. We use this information to notify contest winners and award prizes, to monitor site traffic, or to personalize our Services (in the case of anonymous information collected in surveys).We may cooperate with third parties to offer you surveys, contests, products and services through our Services. When you participate in such surveys or contests, or purchase related products and services, you authorize us to share information about you, including Personal Information, with such third parties.
If you choose to use our referral service (if available) to tell a friend about our Services, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit our Website. Buggl uses this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Posting in Public Areas
If you choose to post Listings, Reviews or other messages in our Public Areas or leave feedback for other users, we will collect the information you post through our Services. When you submit a message through the Services, certain information about your profile may also be associated with such message. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We reserve the right to terminate the accounts of visitors who use these Services in a manner inconsistent with the Terms of Service.When we use the phrase "public information", we mean the information you choose to disclose to other users of the Website, as well as information that is publicly available. By posting information in a Public Area, you are choosing to make your information public. Please note that, once you share information in a Public Area, we cannot control how other users may copy or share such information, through the Website or otherwise, with third parties or use such information for other purposes.
Choosing to make your information public also means that this information:
can be associated with you (i.e., your name, profile picture, profile, username, etc.)
when others share information about you, they can also choose to make it public.
Upon registering on our Website, a user profile may automatically be created for you. Your profile name will be your first name and last initial unless otherwise set forth on the Website from time to time. You may select a profile photo to display with your profile information. For Locals, any information a Local chooses to display on such Local's profile may be viewed by other users when such Local posts a Listing or otherwise posts in Public Areas. If you choose to post Content in our Public Areas or leave feedback for other users, we will collect the information you post through our Services. When you submit a message through the Services, certain information about your profile may also be associated with such message. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
Communication from Us or our Services
When you send email or other communications to Buggl, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. When you send and receive messages we may collect and maintain information associated with those messages. We may also occasionally send you information on products, services, special deals, and promotions offered by us or one of our partners. You can sign up for these emails from us on our registration page.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out" section below.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section below.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the Personal Information you provide us, we will send you a welcoming email to verify your username and password. We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. You may contact customer service at email@example.com.
We may store information that we collect through cookies, log files, clear gifs, to create a "profile" of your preferences. We use this profile in order to provide promotions and marketing offers and to improve the content of the Services for you.
We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual Users, we may tie User's profile information to the personally identifiable information such third party has provided to us.
Conditions under which we share information
We may share aggregated demographic information about our user base with our partners. This information does not identify individual users. We do not link aggregate user data with Personal Information. We may use and publicize aggregate information in any manner that does not identify you, without your consent.
We may share aggregated data to improve the delivery of our Services, including advertising, to develop analytics, and to enable us and our partners to improve and promote our products and services.
We may collect and share Personal Information made available by users in Public Areas.
We may release your Personal Information to authorized agents who we contract with or are employed by us to perform tasks on our behalf and need to share information with them to provide products, services and offers to you. Unless we communicate with you differently, our authorized agents do not have the right to use any Personal Information we share with them beyond what is necessary to work with us. You hereby consent to our sharing your Personal Information for the above purposes.
Some Personal Information of Local's, such as username, and location that is listed in Local's user profile or derived from IP Addresses may be publicly visible to other users on the Services or to the web. We may implement a feature that permits Locals to choose what information is made public by changing your privacy setting in "Edit My Profile" on the Website.
Some Personal Information of Travelers, such as username, and profile picture, as may be chosen by Traveler, that are listed in Traveler's user profile may be publicly visible to other users on the Services when the Traveler posts a Review for a Travel Guide.
We believe it is necessary to investigate potential violations of our Terms of Service, to enforce those Terms of Service, to comply with law or to protect ours or others rights, property, or safety.
Third Party Advertisers
The ads appearing on our Services are delivered to users by our advertising partners. We share Website usage information about users with our advertising partners for the purpose of targeting our Internet banner advertisements, if any, on our Website.
For more information about our third-party advertisers, or to learn more about the choices available to you regarding this anonymous information, please contact firstname.lastname@example.org.
Third Party Social Network Sites
By connecting to our Services with a Third Party Social Networking Account, you authorize Buggl and the third party social network service provider to share certain information about you with each other to enhance your use of each web site's services. You can stop or start sharing of your information through the Services with third party social network service providers by using the privacy settings under the Account page. You can also avoid sharing your Personal Information with third party social networks by not using your Third Party Social Networking Account to login to our Services.
We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or the Website; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.
Choice and Opt-out
We provide you the opportunity to 'opt-out' of having your Personal Information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on your profile account page.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com.
California Residents - Your California Privacy Rights
Access to or Changing Your Information
If your Personal Information changes, or if you no longer desire our Service, you may correct, update, delete or deactivate it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below.
Please keep in mind that whenever you voluntarily make your Personal Information or other private information available for viewing by third parties online - for example on blogs, discussion forums, or other Public Areas or social networking websites - that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.
Third Party Links
Information You Post to Other Sites
Please keep in mind that whenever you voluntarily make your Personal Information or other private information available for viewing by third parties online - for example on blogs, discussion forums, or other community posting or social networking sites - that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.
Our Services are not directed to people under 13 years of age. If you become aware that your child has provided us with Personal Information without your consent, please contact us at email@example.com. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we take steps to remove that information and terminate the applicable account.
Terms of Service
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our Website.
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